E-mail : sales@sarojfabrics.com   Contact Us : 9930027480

Return Policy

  • Once the fabric/border has been cut, it is no Longer possible to Return /Exchange the product.
  • Never send back an item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and no replacement or refund shall be given on such items.
COLOR, DESCRIPTION & PRODUCT DISCLAIMER
  • Product specifications are approximate in value.
  • Slight variation in color is possible from how it appears on our website.
  • A customer must place an order keeping in mind that there is a minor variation in color as seen on a computer screen against the actual color of the fabric received.
  • Please note no returns shall be accepted because of color and description discrepancy.
  • Products which are embellished with sequins, beads may have a tendency to come off, in spite of all prudent care.
  • When ordering more than 10 meters, please note it may come in more than one piece.
PRODUCT RECEIVED IN DAMAGED CONDITION / OR WITH MANUFACTURING DEFECT OR WRONG ITEM

Goods once sold cannot be taken back or exchanged unless found to be eligible for exchange or return at the discretion of Saroj Fabrics as detailed below:

  • In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, you may return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within seven (7) days from the date on which these products are delivered.
  • On receipt, in case it is noticed that the external packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, you may either refuse to accept delivery or accept delivery only after putting a suitable remark on the proof of delivery indicating the nature of damage or tampering that you observe. Customer should also lodge a proper complaint with the local office of the courier agency, so that Saroj Fabrics may address the same, so as to avoid such occurrences in future.
  • In case of receipt of product in damaged condition or, with manufacturing defect or a wrong product has been received, kindly contact Saroj Fabrics at sales@sarojfabrics.com, within twenty four[24] hours of receipt of product. 
  • We request you to retain all packaging materials and product until receipt of instructions from our customer service team in relation to the same.
  • In case of any other complaints, email Saroj Fabrics at sales@sarojfabrics.com, within twenty four [24] hours of receiving the product.
  • We request that you DO NOT return any product, before receiving confirmation from Saroj Fabrics customer service team for the same. In case any product is returned without such confirmation, Saroj Fabrics does not guarantee any replacement or refund of the product.
  • The email should contain comprehensive details of the defects/complaints of the single order/package delivery. Please note that Saroj Fabrics shall examine the returned products for all such defects/variations, on the basis of the customer’s emails. All defective products being returned to Saroj Fabrics shall be done ONLY through registered airmail/courier.
  • All shipping costs of returning the defective products back to us over and above such amount paid by customer towards shipping charges while receiving the same from us are to be borne by the customer entirely, and Saroj Fabrics shall have no additional liability in this regard.
  • All defective products ALONG WITH COPY OF INVOICE, ORIGINAL PACKING AND IN THE ORIGINAL CONDITION as sent to customer, shall have to be sent back to Saroj Fabrics, within seven (7) working days from receipt of confirmation for the same from Saroj Fabrics. Safe receipt of defective product by Saroj Fabrics is sole responsibility of the customer, and upon compliance of these provisions, the obligations of Saroj Fabrics, if any, under this return policy come into effect.
  • While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’.
In the event that it is found on examination of product/invoice/order receipt that the error has occurred due to any act or omission of the customer, then Saroj Fabrics may, at its discretion, and if so requested by the customer, make the necessary modifications/alternations, AT THE SOLE COST OF THE CUSTOMER.
OBLIGATIONS OF SAROJ FABRICS
  • Saroj Fabrics shall examine the products returned by the customer for such defects/variations as complained by the customer, and ensure remedial steps are taken immediately, provided that the customer has fulfilled all its obligations as stated under this return policy.
  • Saroj Fabrics shall send the replaced product at the earliest possible, at its own cost. In case the original product is no longer possible, the customer may be requested to select an alternate product, which shall be sent to you, at the cost of Saroj Fabrics.
  • Saroj Fabrics shall bear all costs for shipping and delivery of the altered/modified/alternate product.
  • If the replacement is not possible, Saroj Fabrics will process your refund. We will notify you through an e-mail confirming the transfer of credit to your account. It takes 20-30 working days to process your returns and credit your account.
  • Notwithstanding the above, Saroj Fabrics is under no obligation to accept any returns or provide any replacements or exchange or refund. Saroj Fabrics shall have sole discretion to assess each case separately, and shall take necessary action at its sole discretion.